How It Works - Corporate Users

A) Subcription concept

For corporate users, the recommended payment method is organization credits. You load the credit balance on behalf of the company; authorized team members can use this balance for questions. This provides a fast and controllable payment flow without dealing with individual card transactions.

B) Buying credits

1. Open the Subscription menu.

2. Check your current credit balance.

3. View credit pricing. (The unit price may change periodically and may be more advantageous for higher amounts.)

4. Enter the amount of credit you want to load and click the “Load Credits” button.

5. Review and approve the information on the confirmation screen; complete the transaction via the payment provider.

6. The credits you purchase are reflected to your balance instantly and ready for use

7. You can view purchase and usage activity in their respective tabs.

Note: Only the Subscription Administrator (the user who loads credits on behalf of the company) has the authority to load organization credits and manage plans/subscriptions.

C) User authorization

• Go to Subscription → click the “Authorize” button.

• Enter the email address of the user who will be allowed to transact with organization credits and click “Authorize”.

• The user appears in the list; you can revoke authorization with Remove.

• Authorized users cannot see credit loading/plan information; they can only pay for questions using credits.

Team usage statistics can be viewed from the “Usage” button and exported to Excel.

D) Invoicing

• Your invoice will be sent to your registered email address.

• Keep Profile → Billing Information accurate and up to date.

A) Creating a question

1. Start the “Ask a Question” flow (read and accept the disclosure).

2. Describe your question clearly and concretely; attach relevant documents if any (PDF/DOCX/XLSX/JPG/PNG).

For accurate pricing, check the “As Question tips” section at the top-right of the description field.

3. Consultant selection: You can optionally select a consultant from the list if available; if no selection is made, the system assigns a suitable expert from Easycustoms360 team.

4. You may mark the request as Urgent. Urgent work is delivered in a shorter time; an urgency multiplier is applied to the fee.

B) Pre-check, offer, and SLA

• When you click Calculate Offer, the system runs pre-checks, calculates final price depending on various criterias to determine the required hours to answer your question. If the topic is not aligned with customs legislation or information is missing, warnings and guidance are provided.

• Missing details may affect both the price and the quality of the answer; adjust per the warnings and calculate again.

• Offer box: Estimated duration and target delivery (SLA); Normal/Urgent delivery options; dynamic price summary based on scope; credit requirement.

You can download the offer as a PDF by clicking Download PDF button.

You can Approve or Reject the offer. If you reject it, you can access it again from My Questions → Details on the relevant question via “Go to Offer”.

C) Payment options

Primary flow: pay with organization credits

•If credit is sufficient: click “Use Organization Credits”, review the confirmation screen and approve. The balance is updated instantly.

• If credit is insufficient: add new credit via “Top-up Organization Credits” (Subscription Administrator only). In addition, if the credit amount is insufficient, when authorized team members click the relevant notice shown to them, the system notifies the Subscription Administrator about this.

Alternative flow:pay by card

• In exceptional cases, the question can also be paid by card.

• PSP Billing is used; your card details are not processed/stored by Easycustoms360.

• After a successful transaction, the order is matched automatically; the question status becomes “Approved” on the My Questions -Details screen.

• You can access the payment summary under My Payments.

D) Question panel and communication

• After payment, open My Questions → click “Details” on the relevant question; manage the entire process from here.

• The answer status shows whether the work is ongoing or completed.

• If needed, the consultant may request additional information. All question related querries can be managed in this panel. All correspondence is recorded inside the portal and notified via email.

E) Work and delivery

• When the work is completed, the answer is uploaded to the panel, the status becomes “Sent”, and you are notified by email.

• You can view the answer on the portal and download it as a PDF.

What is EasyCustoms360?

EasyCustoms360 is an innovative platform that fully digitizes customs consultancy services. By combining traditional consultancy workflows with modern technology, it provides individuals and companies with a fast, transparent, and fully traceable service experience.

The platform operates through a simple and clear flow: Submit your question, receive an instant quotation, make a secure payment, and wait for the expert consultant’s response within the initially specified timeframe. Every step is recorded digitally and can be accessed at any time.

What is Not EasyCustoms360?

Not a Forum

EasyCustoms360 is not a public Q&A forum or discussion platform where users answer each other’s questions. Every response is professionally prepared by certified customs experts.

Not an AI Answer Generator

The platform does not use artificial intelligence to automatically generate answers. AI is used solely for workload analysis and pricing. All consultancy responses are carefully prepared and reviewed by real experts.

Frequently Asked Questions

Is it free to use the platform?

Membership on EasyCustoms360 is completely free. After registering, you can explore all features and test the interface. You are only charged when you decide to submit a question and approve the quotation.

How is the quotation calculated?

The system analyzes your question based on numerous predefined criteria. Using AI, it determines the scope, complexity, and required workload. Your data is used only for this analysis. You may also review our guide on how to ask the right question.

Is getting a quotation free?

Yes. Asking a question and receiving a quotation is completely free. The system shows the price, delivery time, and consultant details. You only proceed to payment if you approve the offer, and you may review it and decide later.

I’m still evaluating the offer. Can I access it again later?

Absolutely. Once displayed, the quotation is automatically stored under the My Questions section. Even if you reject it or close the page without taking action, you can revisit it via the View Offer button on the question details page and continue from the payment step.

What does the quotation include?

The quotation clearly shows the service fee, target delivery time, and assigned consultant details. You may also download it as a PDF using the Download PDF button in the upper right corner.

Is payment secure? Do you store my card details?

Payments are processed through a CBRT-approved Electronic Money Institution. All transactions are executed directly within their secure environment. Your card information is never stored or retained in our system.

How will I receive my answer?

After your consultant prepares the response, it undergoes a final review. Once approved, it is sent to you via email and becomes available on the My Questions page within your dashboard.

How can I benefit more advantageously from your service?

If you plan to use the platform frequently, you may load credits to your account in advance and benefit from discounted rates. Each quotation clearly shows the required credit amount and the minimum savings compared to standard pricing.

How do I ask follow-up questions about the answer?

From the My Questions detail page, you can use the messaging section to send additional questions. Your message is automatically linked to your original request and forwarded to your consultant.

How will the system work for our company?

Once you become a corporate member, the Subscription Management menu is activated. From there, you can load credits for your organization and authorize employees to ask questions using a shared central budget.

How can I manage team activity as an administrator?

Through the subscription management page, you can view all usage details—submitted questions, consumed credits, and consultancy history. You may also export this data in Excel format for reporting. Full transparency and control are in your hands.

When will I receive my invoice?

Your invoice is delivered shortly after your payment is completed. To avoid delays, please ensure your billing information in the My Profile section is complete and accurate.