How It Works - Individual Users

A) Membership and Profile

• You must be a member to use the service.Membership is free and you can explore all the features of the user dashboard after sign in.

• Keep your profile and invoicing details up to date for accurate notifications and billing.

B) Creating a Question

1. Open “Ask a Question” page. Carefully read and accept the disclosure shown.

2. Write your question clearly and concretely; attach your documents if any (PDF/DOCX/XLSX/JPG/PNG). For accurate pricing, check the “Ask Question tips” section at the top-right of the description field.

3. You may mark the request as Urgent. Urgent work is delivered faster and an urgency multiplier is applied to the fee.

4. When you click “Calculate Offer”, the system runs pre-checks, calculates final price depending on various criterias to determine the required hours to answer your question. If the topic cannot be reasonably linked to customs legislation or information is missing, you will be warned and guided. Missing details affect both pricing and the quality of the answer; adjust per the warnings and calculate again.

Note: You can complete missing details or proceed with them missing and still view the offer.

C) Offer and Target Delivery

You will see the following in the offer box:

• Estimated duration and target delivery time (SLA)

• Normal and Urgent delivery options

• Price summary (dynamically calculated based on scope)

• Credit requirement (if you will pay with credits)

You can also download the offer as a PDF by clicking Download PDF button.

You can Approve or Reject the offer. If you reject it, you can access it again later from the My Questions - Deatil screen via “Go to Offer”.

D) Payment Options

1. Card payment (USD): Secure PSP Billing is used; your card details are not processed/stored by Easycustoms360. After a successful transaction your order is matched automatically; the status becomes “Approved” on the My Questions - Detail screen. You can access your payment details under My Payments.

2. Pay with credits: If you have credits, use the “Pay with Credits” button. After approval, your credit balance is updated instantly. If you do not have credits, you can quickly top up by using “Buy Credits”(see the “Credits Management” tab).

E) Question Panel and Communication

After payment, open My Questions → click “Details” on the relevant question to open the panel; you manage everything from here. The answer status shows whether the work is ongoing or completed. If needed, the consultant may request additional information/documents. All question related querries can be managed in this panel. All correspondence remains recorded inside the portal and is also notified via email.

F) Work and Delivery

When the work is completed, the answer is uploaded to the panel, the status becomes “Delivered”, and you are notified by email. You can view the answer on the portal and download it as a PDF.

A) Buying Credits

1. Open the Credits Management panel.

2. Check your current Credit balance.

3. View credit pricing; the unit price may change periodically and may be more advantageous for higher amounts.

4. Enter the amount of credit you want to load and click the “Load Credits” button.

5. Review and approve the information on the confirmation screen, then complete the transaction via the payment provider.

6. The credits you purchase are reflected to your balance instantly and ready for use.

7. You can view purchase and usage activity in their respective tabs.

Note: Paying with credits lets you complete the flow quickly right after approving the offer by clicking “Pay with Credits”.

B) Invoicing

Your invoice will be sent to your registered email address. We recommend keeping Profile → Billing Information accurate and up to date.

What is EasyCustoms360?

EasyCustoms360 is an innovative platform that fully digitizes customs consultancy services. By combining traditional consultancy workflows with modern technology, it provides individuals and companies with a fast, transparent, and fully traceable service experience.

The platform operates through a simple and clear flow: Submit your question, receive an instant quotation, make a secure payment, and wait for the expert consultant’s response within the initially specified timeframe. Every step is recorded digitally and can be accessed at any time.

What is Not EasyCustoms360?

Not a Forum

EasyCustoms360 is not a public Q&A forum or discussion platform where users answer each other’s questions. Every response is professionally prepared by certified customs experts.

Not an AI Answer Generator

The platform does not use artificial intelligence to automatically generate answers. AI is used solely for workload analysis and pricing. All consultancy responses are carefully prepared and reviewed by real experts.

Frequently Asked Questions

Is it free to use the platform?

Membership on EasyCustoms360 is completely free. After registering, you can explore all features and test the interface. You are only charged when you decide to submit a question and approve the quotation.

How is the quotation calculated?

The system analyzes your question based on numerous predefined criteria. Using AI, it determines the scope, complexity, and required workload. Your data is used only for this analysis. You may also review our guide on how to ask the right question.

Is getting a quotation free?

Yes. Asking a question and receiving a quotation is completely free. The system shows the price, delivery time, and consultant details. You only proceed to payment if you approve the offer, and you may review it and decide later.

I’m still evaluating the offer. Can I access it again later?

Absolutely. Once displayed, the quotation is automatically stored under the My Questions section. Even if you reject it or close the page without taking action, you can revisit it via the View Offer button on the question details page and continue from the payment step.

What does the quotation include?

The quotation clearly shows the service fee, target delivery time, and assigned consultant details. You may also download it as a PDF using the Download PDF button in the upper right corner.

Is payment secure? Do you store my card details?

Payments are processed through a CBRT-approved Electronic Money Institution. All transactions are executed directly within their secure environment. Your card information is never stored or retained in our system.

How will I receive my answer?

After your consultant prepares the response, it undergoes a final review. Once approved, it is sent to you via email and becomes available on the My Questions page within your dashboard.

How can I benefit more advantageously from your service?

If you plan to use the platform frequently, you may load credits to your account in advance and benefit from discounted rates. Each quotation clearly shows the required credit amount and the minimum savings compared to standard pricing.

How do I ask follow-up questions about the answer?

From the My Questions detail page, you can use the messaging section to send additional questions. Your message is automatically linked to your original request and forwarded to your consultant.

How will the system work for our company?

Once you become a corporate member, the Subscription Management menu is activated. From there, you can load credits for your organization and authorize employees to ask questions using a shared central budget.

How can I manage team activity as an administrator?

Through the subscription management page, you can view all usage details—submitted questions, consumed credits, and consultancy history. You may also export this data in Excel format for reporting. Full transparency and control are in your hands.

When will I receive my invoice?

Your invoice is delivered shortly after your payment is completed. To avoid delays, please ensure your billing information in the My Profile section is complete and accurate.